Globe Analytics Support

We're here to help you track your visitors and grow your site.

Frequently Asked Questions

How do I add Globe Analytics to my website?

After signing in to the app, go to Settings and tap Add a site. Give your site a name, then copy the tracking snippet and paste it into your site's HTML — ideally just before the closing </body> tag. Visitors will start appearing on your globe within seconds.

I added the snippet but no visitors are showing up.

Check the following:

• Make sure the snippet is on a live, publicly accessible page (not localhost).
• Open your site in a browser to send your first visit — then check the globe in the app.
• Make sure you copied the full snippet without any extra spaces or missing characters.

How do I manage my subscription?

Your Globe Analytics Pro subscription is managed through the App Store. To cancel, open the Settings app on your iPhone, tap your name, then Subscriptions. Find Globe Analytics and tap Cancel Subscription.

Can I restore a previous purchase?

Yes. Open Globe Analytics, navigate to the subscription screen, and tap Restore purchases. Make sure you are signed in to the same Apple ID used for the original purchase.

How do I delete my account?

In the app, go to Settings and scroll to the bottom. Tap Delete account. This will permanently remove your account, all your sites, and all visitor session data. This cannot be undone.

What data does Globe Analytics collect?

Globe Analytics collects visitor session data from your websites (pages visited, approximate location, browser, referrer) to power the real-time globe. It also stores your Apple ID email and a user ID to manage your account. No personal data from your website visitors is sold or shared with advertisers. See our Privacy Policy for full details.

I have a question not answered here.

Email us — we usually respond within 1–2 business days.

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